Insights Stats API reference

API Reference contains the nitty-gritty of the Insights Stats API documentation; that is, more detailed information about each resource and end point in the API.

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Resources

The resources are the objects, items, or things that the API returns. The Insights Stats API, for example, returns Agent Activities, Agent Statuses, Agent Summaries, Interactions, Queue Times and Queues.

Expand the resources to view a list of available methods. An Overview page provides a description of the resource.

Methods and end points

The methods describe actions you can perform using the Insights Stats API on the available resources.

Click a method/end point name to open a page that describes how to make a request including the required/optional parameters, and what to expect in a successful response.