Insights Stats API

Vonage Contact Center’s (VCC) Insights Stats API enables you to access data about your agents, interactions and queues.

The API provides you with all the data you need to keep track of activity in VCC. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.

News

March 30, 2020 We are deprecating the v0 Statistics API. You must update any integrations that use v0 Statistics API and migrate to using Insights Stats API. For information about migrating to Insights Stats API, see Migrating from V0 Statistics to the Insights Stats API.

March 27, 2019 We have split our APIs into their own dedicated portal. This means that you can find documentation for the version of the API you are interested in. Awesome, huh?! We’ve also updated the name of the API from Stats API to Insights Stats API.

Get started

Before you get started, we recommend that you take a look at the Getting started with Vonage Contact Center APIs guide to familiarize yourself with the Vonage Contact Center Developer Portal as well as just the Insights Stats API.

Vonage Contact Center's other APIs

Take a look at our APIs:

  • Authentication API (see Authentication API)
    Every time you make a request to a VCC API, you will need to identify yourself using a bearer access token. Get a bearer access token using the Authentication API.
  • Agent Availability API (see Agent Availability API)
    VCC’s Agents Availability API enables you to query the availability of agents based on required skills.
  • Conversation Analyzer API (see Conversation Analyzer API)
    VCC’s Conversation Analyzer API enables you to access data about the contents of the conversations your agents had with your customers.
  • Interaction Content API (see Interaction Content API)
    The Interaction Content API enables you to search for interactions and download interaction content.
  • Interactions API (see Interactions API)
    This API enables you to perform the following actions:
    • invoke interaction flows through one or more named routes within the VCC platform
    • release interactions that are already in the system
    • register a provider that can be used when routing an interaction
  • Payment API
    The Payment API provides you with the capability to initiate a telephony session with a secure card collection service and to get the status of a payment transaction. For more information, see Payment API.
  • User Admin API (see User Admin API)
    The User Admin API enables you to access data about your account's users including agents, supervisors and administrators.

Need a bit more info before you get stuck in? Take a look at the Getting started with VCC APIs guide.

Looking for something else? Check out our product documentation.